FAQ

Frequently Asked Questions (FAQ)

Ordering & Products

1. How can I place an order?

You can place an order directly through our website. Simply add your favorite items to your cart, proceed to checkout, and complete your payment securely.

2. Can I change or cancel my order after placing it?

We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us at support@narovik.com as soon as possible. We will do our best to assist you if your order has not been processed yet.

3. How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with your order details. If you do not receive it, please check your spam or contact our support team.

Shipping & Delivery

4. How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping usually takes 7–12 business days, while express shipping takes approximately 5–7 business days.

5. Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

6. Where do you ship?

Currently, Narovik ships within the United States only.

Returns & Refunds

7. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging. Please contact us at support@narovik.com before sending a return.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery with your order number and photos of the issue. We will review your request and provide an appropriate solution.