Refund policy
At Narovik, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
You may request a return or exchange within 30 days of delivery. To start a return, please contact us at support@narovik.com with your order number and reason for the request.
Return Eligibility
To be eligible for a return:
-
Items must be unused and in their original condition and packaging.
-
Proof of purchase is required.
-
Clearance items and gift cards are not eligible for return.
Exchanges & Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 10 days of delivery with your order number and photos. Narovik will provide a replacement or appropriate solution at no additional cost.
If you ordered the wrong product or selected the wrong option, return shipping costs are the customer’s responsibility.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns or incorrect selections. Original shipping fees are non-refundable.
Narovik covers return shipping costs for defective, damaged, or incorrect items.
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Contact Us
Email: support@narovik.co